FAQ: General Questions

1. How do I create an eBoard?
2. What is an eBoard name?
3. How do I find out my eBoard name?
4. How do I change the name of my eBoard?
5. What is a site name?
6. How do I view my eBoard? Does it have a web address (URL)?
7. I need to access an eBoard, but I don't know the eBoard name.
8. Can other people view my eBoard?
9. Can I restrict access to my eBoard?
10. Can other people make changes to my eBoard?
11. What is read mode?
12. What is admin mode?
13. What are "read", "admin", and "post/edit" passwords?
14. How do I change my passwords?
15. How do I change my email address?
16. What do I do if I forget my password?
17. Can I delete my eBoard?

How do I create an eBoard?

If you have purchased an Academic License, please consult your district administrator for instructions. Otherwise, create a thirty-day free trial eBoard now and continue using your eBoard for just $39/year. You can also create a free trial eBoard by clicking the link on our home page.

When you create an eBoard, you will need to provide an email address where you can be reached. Your email address will be kept confidential. You will also be asked to choose a name for your eBoard (see What is an eBoard name?).

What is an eBoard name?

An eBoard name is a way of identifying a particular eBoard. If you have an Academic License, the name of your eBoard must be different from the name of any other eBoard in your district. If you have purchased an individual eBoard license, the name of your eBoard must be different from the name of any other individual eBoard.

How do I find out my eBoard name?

Your eBoard name is displayed just above the upper right hand corner of your eBoard in small, dark blue letters.

If you can't view your eBoard because you have forgotten the eBoard name, contact your eBoard administrator for assistance (if you are a building-wide or district-wide customer). If your administrator is unable to help, contact eBoard customer support.

If you are an individual eBoard customer, our system can send you a list of all eBoards registered under your email address and the passwords for those eBoards. You must have access to the email account you used when you created your eBoards. To use this feature, click here.

How do I change the name of my eBoard?

If you have an Academic License, your site administrator may be able to change the name of your eBoard using our administration tools. If not, or if you are an individual eBoard customer, please contact eBoard customer support for assistance. Please note that changing the name of your eBoard will break any existing links to your eBoard (see How do I view my eBoard? Does it have a web address (URL)?).

What is a site name?

Each building-wide or district-wide eBoard implementation has a site name to distinguish it from all other eBoard implementations. Site names are usually based on your school or district name; for example, if you work at Smithville West School District, your site name might be "smithville" or "swsd".

Your eBoard administrator should be able to tell you your site name. If not, please contact eBoard customer support for assistance. Individual eBoard customers do not have a site name. We sometimes refer to these customers as being part of the "destination" site.

Your site name is not the same as your eBoard name. A site name identifies an entire school or district, whereas an eBoard name identifies an individual eBoard (see What is an eBoard name?).

How do I view my eBoard? Does it have a web address (URL)?

If you are an individual eBoard customer, you can view your board by typing the address http://BOARDNAME.eboard.com/ or http://www.BOARDNAME.eboard.com/ into your web browser. You can also create links to these addresses. You can also go to our home page and enter your eBoard name into the "view eBoard" box in the lower left hand corner of your screen.

If you are a building-wide or district-wide eBoard customer, you need to know the name of your eBoard and your site name (see What is a site name?). The web address of your eBoard is http://BOARDNAME.SITENAME.site.eboard.com/ or http://www.BOARDNAME.SITENAME.site.eboard.com/. Many of our customers post links to their teachers eBoards on the school or district web page using the eBoard Directory (see What is eBoard Directory?) to make the eBoards easier to find.

I need to access an eBoard, but I don't know the eBoard name.

Your best option is to contact the owner of the eBoard and ask them for the name of their eBoard (see How do I find out my eBoard name?). If your eBoard is part of a building-wide or district-wide eBoard implementation, eBoard has a directory feature which will list all the boards for your site (see What is a site name?). You can access your directory at http://directory.SITENAME.site.eboard.com. Also, your eBoard administrator can view a list of all eBoards in your district and provide information on those eBoards to you. For privacy reasons, we are unable to provide information about eBoards to anyone other than the owner or district eBoard administrator.

Can other people view my eBoard?

Yes! You can send people a link to your eBoard by email, or by posting it on your web page. If your school or district has a web page, we strongly recommend adding links to all of your eBoards, so that teachers, administrators, parents, and students can find them easily. To find out where to link, see How do I view my eBoard? Does it have a web address (URL)?.

Can I restrict access to my eBoard?

Unless your eBoard administrator has disabled this feature, you can password-protect your eBoard by creating a "read" password. Anyone who wishes to view your eBoard will need to know this password. You will be asked for a read password at the time when you create your eBoard. If you don't enter a password at that time, you can also add one later (see How do I change my passwords?).

Can other people make changes to my eBoard?

It is up to you. You can give your admin password to anyone you like, and they will be able to log in and make changes just as you could (see What is admin mode?). Be sure that you only give your admin password to people that you trust, since they will have full access to your eBoard and can add, change, or delete anything (or everything) that you have posted.

If you would like to allow visitors to your eBoard to provide feedback or leave comments, you may wish to make use of eBoard's iNote feature (see What is an iNote?).

In building-wide or district-wide eBoard implementations, your eBoard administrator also has the ability to make changes to your eBoard.

What is read mode?

Read mode means being able to see everything that is posted on an eBoard but not being able to make any changes, except for being able to leave comments on an iNote (see What is an iNote?). When you go to your eBoard, you start out in read mode.

What is admin mode?

Admin mode means having full control over an eBoard. You can see everything that has been posted, and you can add to it, make changes, or delete anything you want. You also have access to the control panel, which lets you change settings and passwords and add or delete tabs (see What is the control panel?).

If you are the eBoard owner and want to make any kind of change to your eBoard, you need to enter admin mode. To do this, look for a link in the upper right hand corner of your screen that says "admin mode" or "post/edit mode". Click this link and enter your admin password (see What do I do if I forget my password?).

What are "read", "admin", and "post/edit" passwords?

The "read" password is a password that must be entered in order to view your eBoard (see Can I restrict access to my eBoard?). If your board has a read password, anyone who tries to go to your eBoard will be asked for the password before your eBoard is displayed.

The "admin" password is the password that you use to make changes to your eBoard. You must enter this password in order to go to admin mode (see What is admin mode?).

The "post/edit" password is only for individual eBoard customers. If you set your post/edit password to be different from your admin password, then users who enter the post/edit password can add, change, or delete anything on your eBoard, but they will be unable to access the control panel (see What is the control panel?) which will prevent them from creating or deleting tabs or changing eBoard options.

How do I change my passwords?

Follow these steps:

1. Enter admin mode (see What is admin mode?).
2. Look for a link that says "control panel" in the upper right hand corner of your eBoard, and click on it.
3. From the control panel, click the link that says "passwords".
4. Enter the new passwords in the boxes provided (see What are "read", "admin", and "post/edit" passwords?). You can also leave a box blank to have no password, unless it is marked as required.
   
   Be sure to choose passwords that are easy for you to remember, but difficult for others to guess. For example, you should not use your name, the name of someone in your family, or your school name as your password. You should also avoid commonly used words, such as "teacher" or "pencil". Remember that if someone is able to figure out or guess your password, they will be able to make any kind of change to your eBoard that they wish.
   
   
5. Click "Save and Exit" to make your changes and exit the control panel.

How do I change my email address?

Follow these steps:

1. Enter admin mode (see What is admin mode?).
2. Look for a link that says "control panel" in the upper right hand corner of your eBoard, and click on it.
3. From the control panel, click the link that says "passwords".
4. Enter your new email address in the "email address" box.
5. Click "Save and Exit" to make your changes and exit the control panel.

What do I do if I forget my password?

Our system can send you a list of all eBoards registered under your email address and the passwords for those eBoards. You must have access to the email account you used when you created your eBoards. To use this feature, click here.

If you are a building-wide or district-wide customer you can also contact your eBoard administrator for assistance, or you can contact eBoard customer support.

Can I delete my eBoard?

You can delete your eBoard if you have access to the system tab in the control panel. Follow these steps:

1. Enter admin mode (see What is admin mode?).
2. Look for a link that says "control panel" in the upper right hand corner of your eBoard, and click on it.
3. From the control panel, click the link that says "system".
4. Check the check box that says "I understand that deleting my eBoard will remove all of my tabs, notes, and attachments."
5. Click the button that says "delete my eBoard".

After deleting your eBoard you will receive a message "Thank you for using this service. Your board has been deleted. and will be stored in the Recycle Bin for 30 days with all tabs, notes and attachments."

To restore your eBoard contact your Site Administrator or eBoard Help Desk.

If you are a building-wide or district-wide customer, your eBoard administrator may have disabled the option that allows you to delete your eBoard. In this case, the "system" tab will not appear when you visit the control panel. You should contact your administrator, who can delete your eBoard for you using our administrator interface.

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